SANDANSKI BUS STATION

GENERAL PROVISIONS

The General Terms and Conditions for using the website for purchasing bus tickets via the website of SANDANSKI BUS STATION govern the relationship between the users of the system (hereinafter referred to as USERS, PASSENGERS, CLIENTS) and the company ET "RUMI - RUMEN PACHOV", UIC: 101028772 - owner of SANDANSKI BUS STATION, located at 2 Todor Kableshkov Str., Sandanski, and the website for information and online ticket purchases busstation.info (hereinafter referred to as SANDANSKI BUS STATION, BUS STATION).
"USER" is anyone who uses the website and/or the services of SANDANSKI BUS STATION.

DEFINITIONS

"Ticket" – a valid travel document having the legal force of a contract of carriage.
"Revalidation" – changing the date and/or time of travel.
"Cancellation" – cancellation of travel.
"Fiscal ticket" – a valid travel document issued by a fiscal device.

RIGHTS AND OBLIGATIONS OF CLIENTS

1. The USER has the right to use the ticket purchasing services at busstation.info in accordance with the requirements of these General Terms and Conditions.
2. The USER bears personal legal responsibility for all their actions performed while using the ticket purchasing website busstation.info.
3. All persons in enclosed public areas, including public passenger transport vehicles, are required to comply with anti-epidemic measures, consisting of wearing a single-use or reusable protective face mask or another covering of choice for the nose and mouth (scarf, face shield, etc.). In case of non-compliance with protective measures aimed at prevention, SANDANSKI BUS STATION reserves the right to refuse the transport service, with the amount paid for the ticket(s) being non-refundable.

RIGHTS AND OBLIGATIONS OF SANDANSKI BUS STATION

4. Through its website, SANDANSKI BUS STATION offers bus ticket sales services and timetable information for buses departing from the bus station.
5. The information provided by busstation.info is the sole property of SANDANSKI BUS STATION and/or its partners. Any use of content from the website is subject to a prior written agreement with SANDANSKI BUS STATION.
6. SANDANSKI BUS STATION reserves the right to restrict access for some or all CLIENTS to part or all of the services on the site (in case of unauthorized access, force majeure, etc.).
7. SANDANSKI BUS STATION does not allow the transport of passengers in an visibly intoxicated state or under the visible influence of intoxicating substances, nor individuals exhibiting behavior that poses a threat to the life or health of other passengers or the crew. The assessment of the passenger's condition is made by the bus driver, who is responsible for the transport operation. Upon establishing any of the above, the driver may refuse transport and boarding.
8. SANDANSKI BUS STATION reserves the right to change the seat number in the respective bus without prior notice due to circumstances beyond the control of the BUS STATION.
9. Complaints are valid only in writing, submitted within 1 month from the date of travel, accompanied by a copy of the ticket and luggage receipt. Without providing the above documents, complaints will not be reviewed.
10. Every passenger purchasing a ticket is insured for the duration of the journey against the risk of "Accident".

RECEIVING TICKETS

11. Tickets purchased via the website must be picked up at the ticket desks of SANDANSKI BUS STATION no later than 30 minutes before departure. The online order confirmation with the order number does not constitute a valid travel document.
12. To receive your ticket, you must provide the reservation number to an employee at the ticket desk of SANDANSKI BUS STATION. Otherwise, SANDANSKI BUS STATION reserves the right to refuse ticket issuance and transport service provision.
13. The issued ticket contains the details provided by you during the reservation. It is the CLIENT'S responsibility to verify the details on the ticket immediately upon receipt and to obtain all necessary information prior to purchasing a ticket. Providing incorrect or incomplete data by the passenger renders the ticket purchase invalid. In such cases, SANDANSKI BUS STATION is not liable for the execution of the ticket purchase or transport performance.

TICKET REVALIDATION

14. CLIENTS who purchased bus tickets via busstation.info have the right to revalidate the ticket (change travel date and time) only if seats are available for the newly requested date and time.
15. The change can only be made at the ticket desks of the BUS STATION no later than 1 hour before departure upon presenting the reservation number, reservation voucher, or the ticket (if already issued).
16. After the bus departs, the ticket is considered used and cannot be revalidated.

CANCELLATIONS, REFUNDS, AND TRAVEL WITHDRAWAL

17. CLIENTS who purchased bus tickets via busstation.info have the right to cancel the ticket (withdraw from travel) only before the departure of the bus for which the ticket was purchased.
18. For printed/issued tickets, cancellation can only be performed at a ticket desk of SANDANSKI BUS STATION.
19. For online tickets with a reservation number that have not been printed/issued, refunds can be processed via the customer support phone at +359 882 42 42 12 or in person at a ticket desk of SANDANSKI BUS STATION.
20. Revalidated tickets are non-refundable and cannot be canceled.
21. Refunds upon travel cancellation are made in accordance with the cancellation terms within 10 (ten) business days from the cancellation date. The amount will be refunded to the CLIENT'S payment card or via bank transfer to an IBAN provided in the client's name.
22. After the bus departs, the ticket is considered used and cannot be canceled.

LIABILITY OF SANDANSKI BUS STATION

23. The ticket constitutes a contract of carriage by bus between the passenger and the carrier company. The carrier company assumes its responsibilities under Articles 42 to 48 of the Road Transport Act.
24. In exchange for the ticket purchased by the CLIENT, SANDANSKI BUS STATION provides bus transport along the specified route.
25. In exchange for the ticket purchased by the CLIENT, SANDANSKI BUS STATION provides a seat according to the client's choice or an unassigned seat if seat map information was not provided by the carrier.
26. SANDANSKI BUS STATION and the carrier company are not liable for schedule delays caused by circumstances beyond their control, such as strikes, traffic congestion, adverse weather conditions, accidents, technical vehicle breakdowns en route, and other non-exhaustive circumstances that the carrier could not foresee and/or prevent.
27. In the event of an unfulfilled journey due to the fault of the carrier company, 100% of the ticket value for the unfulfilled section will be refunded.

LIABILITY OF THE CLIENT

28. The CLIENT is obliged to check the accuracy of the data on their ticket. SANDANSKI BUS STATION is under no obligation to correct errors after the contract has been concluded.
29. The CLIENT is responsible for maintaining the integrity of the received ticket. SANDANSKI BUS STATION is not responsible for lost, stolen, or damaged tickets. Duplicate tickets will not be issued.
30. The CLIENT bears personal financial liability for any damage caused by them to the vehicle.

These General Terms and Conditions apply to online bus ticket sales as well as sales at the ticket desks of SANDANSKI BUS STATION.
By purchasing a travel document (ticket), the CLIENT fully accepts these General Terms and Conditions.

For all other cases not explicitly covered in these General Terms and Conditions, the provisions of the ROAD TRANSPORT ACT, ORDINANCE No. 33 of November 3, 1999 on Public Carriage of Passengers and Cargo on the Territory of the Republic of Bulgaria, and the applicable legislation of the Republic of Bulgaria shall apply.